Mailing Address
Health Professions Regulatory Advisory Council
55 St. Clair Avenue West
Suite 806 Box 18
Toronto, Ontario, Canada
M4V 2Y7

Telephone and Facsimile
Toll-Free: 1-888-377-7746
Telephone: 416-326-1550.
Fax: 416-326-1549

Q1. What do I do if I have a complaint against my health care professional?

A1. Contact the appropriate regulatory College to discuss their complaints mechanism.  A list of Colleges can be found on our website under the "Useful Links" section.

Q2. What if I don't like the decision of the College Complaints Committee?

A2. You can appeal a decision of the College's Complaints Committee to the Health Professions Appeal and Review Board (HPARB).  You can reach the Board at www.hparb.on.ca or by telephone at (416) 327-8512 or Toll-free at 1-866-282-2179.

Q3. What is the role of a College?

A3. Colleges were established under the Regulated Health Professions Act to:

• serve and protect the public's interest;
• regulate the practice of one or more health professions;
• set entry to practice standards;
• make sure their members comply with the Acts, regulations, codes and by-laws that apply to their profession;
• set standards of practice for quality care and services;
• promote the continuing competence of members; and
• develop codes of ethics for the professions they regulate.