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Mailing Address
Health Professions Regulatory Advisory Council
56 Wellesley St W.,
12th Floor
Toronto, Ontario, Canada
M5S 2S3

Telephone and Facsimile
Toll-Free: 1-888-377-7746
Telephone: 416-326-1550.
Fax: 416-327-8897

FAQs

Q1. What do I do if I have a complaint against my health care professional?

A1. Contact the appropriate regulatory College to discuss their complaints mechanism.  A list of Colleges can be found on our website under the "Useful Links" section.

Q2. What if I don't like the decision of the College Complaints Committee?

A2. You can appeal a decision of the College's Complaints Committee to the Health Professions Appeal and Review Board (HPARB). You can reach the Board at www.hparb.on.ca or by telephone at (416) 327-8512 or Toll-free at 1-866-282-2179.

Q3. What is the role of a College?

A3. The Health Professions Procedural Code, section 3(1), outlines the role of Ontario regulatory Colleges:

1. To regulate the practice of the profession and to govern the members in accordance with the health profession Act, this Code and the Regulated Health Professions Act, 1991 and the regulations and by-laws.

2. To develop, establish and maintain standards of qualification for persons to be issued certificates of registration.

3. To develop, establish and maintain programs and standards of practice to assure the quality of the practice of the profession.

4. To develop, establish and maintain standards of knowledge and skill and programs to promote continuing evaluation, competence and improvement among the members.

4.1 To develop, in collaboration and consultation with other Colleges, standards of knowledge, skill and judgment relating to the performance of controlled acts common among health professions to enhance interprofessional collaboration, while respecting the unique character of individual health professions and their members.

5. To develop, establish and maintain standards of professional ethics for the members.

6. To develop, establish and maintain programs to assist individuals to exercise their rights under this Code and the Regulated Health Professions Act, 1991.

7. To administer the health profession Act, this Code and the Regulated Health Professions Act, 1991 as it relates to the profession and to perform the other duties and exercise the other powers that are imposed or conferred on the College.

8. To promote and enhance relations between the College and its members, other health profession colleges, key stakeholders, and the public.

9. To promote inter-professional collaboration with other health profession colleges.

10. To develop, establish, and maintain standards and programs to promote the ability of members to respond to changes in practice environments, advances in technology and other emerging issues.

11. Any other objects relating to human health care that the Council considers desirable.

It is further stated in section 3 that "in carrying out its objects, the College has a duty to serve and protect the public interest."